What a strange world we live in. Just now I had to call a company. I naturally expected to be put through to a robot. The call connected and I heard the words: ‘This call may be recorded for training purposes.”
I expected to have to wait for at least two minutes, music, ‘Your call is important.’, music, ect, to be connected. To my surprise this wasn’t a robot but a person. Its come to something when we’re surprised by an actual person picking up the phone. I guess, as with any customer based job, you have to say the same sentence over and over again you’re bound to sound a little robotic.
I work in a customer facing job. There are things we have to say to every customer, asking for their loyalty card, up-selling, and so on. It is enough to drive you mad.
I was already a little mad!